Shipping Policy

Last Updated: 15/09/2024

Thank you for choosing Hunter Valley Tactical for your survival and hunting needs. We want to ensure that your shopping experience is as smooth as possible, including the timely delivery of your purchased items. Please review our shipping policy to understand how we handle shipping, delivery, and related matters.

1. Processing Time:

Orders are typically processed within 3 business days of receiving payment.
Our processing times may vary based on product availability, order volume, and other factors.

2. Shipping Methods:

We offer several shipping options to cater to your needs.
Available shipping methods may include standard shipping, express shipping, and other options.

3. Shipping Costs:

Shipping costs are calculated based on the weight and cubic dimensions of your order and the selected shipping method.
The shipping cost will be displayed at checkout before you confirm your purchase.

4. Shipping Locations:

We currently ship to addresses within Australia.

For international shipping inquiries, please contact our customer service team at sales@huntervalleytactical.com.au

5. Estimated Delivery Time:

The estimated delivery time depends on the selected shipping method and your location.
Standard shipping usually takes 3 business days to Metro on the East Coast, 5 For Rural East Coast and 7+ for South and West Coast Customers. 

6. Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email containing tracking information.
Use the provided tracking details to monitor the progress of your delivery.
If you require assistance in tracking your order please reach out and our team can assist!

7. Delays and Issues:

While we strive to meet delivery timelines, unforeseen circumstances may cause delays (e.g., weather, public holidays, or other logistical issues).
We will keep you informed of any significant delays and work diligently to resolve any shipping problems.

8. Undeliverable Packages:

In the event that a package is undeliverable due to an incorrect address or other issues, we will attempt to contact you for clarification.
Additional shipping charges may apply for re-shipping and 'Return to Sender' orders. In such cases, we will be in touch to arrange a solution.

9. Shipping Partners:

We partner with reputable shipping carriers to ensure the safe and efficient delivery of your orders.

10. Authority to Leave

While we have the option to provide Authority to Leave, Delivery Drivers from selected couriers may choose to override this. If your package has no Authority to Leave and is left, we take no responsibility in this and this issue must be taken up with the relevant Courier.

11. Damage to Freight

Hunter Valley Tactical will make every effort to provide adequate packaging to prevent damage to products during shipping. Responsiblity for any damage to freight ends when the order leaves our premises. We will consider replacement of damaged product however judgement will be at our discretion. If damage has occurred during shipping best practice is to refuse delivery of the item and notify us. If this is not possible, please lodge an enquiry with the courier and make us aware of the situation so we may assist where possible.

11. Contact Information:

If you have any questions or concerns regarding your order's shipping, please contact our customer service at sales@huntervalleytactical.com.au.
By making a purchase on www.huntervalleytactical.com.au, you agree to the terms outlined in this Shipping Policy.

Hunter Valley Tactical reserves the right to update this Shipping Policy without notice. Please review this policy periodically for any changes.

Thank you for choosing Hunter Valley Tactical!